Warranty & Policy

1-Year FREE Manufacturer's Warranty and the BEJOY Guarantee

We offer a FREE 1-year warranty guarantee on all new products. This way you have a full year of protection on your new product, no matter what.

For assistance with warranty claims please send us an email (cs@bejoyusa.com). Please provide your order number in your email and specify which part of the computer you need help with. Please also provide any error messages that have displayed, as well as any pictures that you have taken that you feel may help show the issue. Our expert tech support team will then help guide you through the warranty process. Our technicians will determine what the issue is and then figure out what steps to take to resolve the problem for you as quickly as possible.

Extended Warranty

For customers looking to protect their computer for longer than the standard warranty period, or for those looking to add additional protection to their investment, we do provide extended warranty coverage. This extended coverage comes in the form of both accidental damage coverage as well as a longer-term standard warranty option. If you would like to add this coverage to your order, you will have the option to purchase either form of extended warranty coverage on the product detail page. The extended warranty coverage options are listed below:

  • 1-YEAR STANDARD WARRANTY
  • 2-YEAR STANDARD WARRANTY
  • 1-YEAR ACCIDENTAL WARRANTY
  • 2-YEAR ACCIDENTAL WARRANTY